PALO ALTO, Calif. (KTVU) - A Danville mother of five says the actions of a store manager at Nordstrom brought her to tears as she and her young son had an unexpected trip to Children's Hospital at Stanford.
Kimberly Dankowski said she wasn't prepared for the emergency, so she only brought the bare necessities for herself and 2.5-year-old son Levi.
Her husband was home with their other four kids, an hour away, so she couldn't ask him to bring clothes. "Plus he’d have to wash them first, because of course, I hadn’t done any laundry before our emergency. And all I want to do is change my clothes," said Dankowski.
The view from their hospital room is Nordstrom. "It’s just a hop-skip away, and yet, so far! So I’ve been sitting here, day-dreaming about all their clean, soft clothes. And then it hit me, call Nordstrom! Maybe if I ordered some clothes, they might bring them to the hospital?"
When Dankowski called, Nordstrom agreed they could hand deliver her order. She started online shopping and within an hour the store manager had walked a bag over herself. She included a pink rose and note for Mother's Day.
"With all the stress of watching your little one being poked and pricked and screaming in pain, this was the most amazing gift to receive. It touched my heart and made my day a little less stressful."
Dankowski called the store manager her "angel."
It didn't stop there. Later that night Nordstrom sent over a gift for Levi that included a Jellycat elephant, new socks and a toy emergency vehicle set - including an ambulance.
"Levi has been having the most horrible time these past few days and to have people, who don’t even know him, send the sweetest gift, is just overwhelming," she said.
Dankowski said the gift brought tears to her eyes.