RICHFIELD, Minn. -- Best Buy says it received thousands of calls Wednesday about a fake e-mail claiming to be from the Best Buy.com Fraud Department.

The e-mail requests personal information, including Social Security and credit card numbers. Company spokeswoman Dawn Bryant says the message was not from the company and people should not respond to it.

Bryant says Best Buy is working with authorities to resolve the situation.

Bryant says people should contact their bank or credit card company if they think they've been taken advantage of. You can also contact the credit-reporting bureaus:

Equifax, (800) 525-6285
Experian, (888) 397-3742
TransUnion, (800) 680-7289

Anyone with questions about transactions with Best Buy.com can call (888) 237-8289.

The fraudulent e-mails sent to consumers read as follows:

Dear customer,

Recently we have received an order made by using your personal credit card information.
This order was made online at our official BestBuy website on 06/19/2003.
Our Fraud Department has some suspicions regarding this order and we need you to visit a
special Fraud Department page at our web store where you can confirm or decline this
transaction by providing us with the correct information.
This e-mail address has been taken from National Credit Bureau.

Click the link below to visit a special Fraud Department page to resolve the cause of the problem.
BestBuy.com/fraud_department.html

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ORDER# 1095619 - STATUS: SUSPENDED
ITEMS PURCHASED
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Item No: 73890
CDA-9815 In-Dash CD Player/Ai-Changer Controller
Price: $387.65 Qty: 2 Total: $775.3
----------------------------------------------------------------------------------------------------
The order listed above has not yet been processed.
The reason for the delay in processing your order is:

UNVERIFIED SHIPPING ADDRESS
Information provided:
Shipping
41 WINHAM ST
Staten Island, NY
10306
United States
phone# 206-337-9843

In our effort to deter fraudulent transactions, we need your help in providing us with the correct information. Your prompt response is needed to avoid any unauthorized charges to your credit card.

Click the link below to visit a special Fraud Department page to resolve the cause of the problem.
BestBuy.com/fraud_department.html