Cupertino restaurant defends 18% gratuity for parties of 1 or more

Nguyen says they added the charge last November and 100% of the charge is used for staff members. The owners say customers are allowed to ask for it to be removed if they aren't satisfied with the service. Still, they believe people online who don’t eat at their restaurant are unfairly criticizing them.

Top Videos

Most Watched

KTVU Vault

Wild Rides