The suspect stole her Apple iPhone.
"The doors opened and someone snatched the phone out of my hand and ran," said Wredberg," The cord was ripped out and I stood up and screamed. Somebody help me. Somebody help me," said Wredberg who became emotional as she described what happened.
"I was just hysterical. I was crying. This never happened before. I didn't know what I was supposed to do," said the 30-year-old.
"They found the phone on the Find My iPhone app and they said they're not going to do anything because they don't have a description of who they're looking for and I can't give one because I can't see," said Wredberg.
"We understand it's very traumatic when a crime happens," said BART spokesman Jim Allison.
BART officials said witnesses who helped Wredberg described the suspect as a male juvenile who was last seen running toward an exit and that police are pulling surveillance videos.
BART said the case is under investigation so it can't address the victim's complaint about the officers.
"If they have an issue, to contact the Office of the Independent Police Auditor," said Allison.
Wredberg said the thief stole her Apple iPhone 11 with a floral case that had special apps for the blind. She said the officers' insensitve and unhelpful attitude compounded her ordeal. "Me being more vulnerable. Life is already hard enough. I'm doing the best I can with what I have," said Wredberg.
Wredberg says she is grateful for the help she did receive.
She wants to thank the person who helped her get off the train and took her to the BART station agent, a second person who expressed concern and the station agent who helped calm her down.