Thousands of Backlogged Cases in Bay Area Home Care Programs

When Xiao Yu’s elderly parents underwent surgery, she knew she needed outside help to keep them living safely at home. Her mother, 84-year-old Jin Shung Chen, and father, 91-year-old Neng Ban Yu, of Contra Costa County both qualify for In-Home Supportive Services (IHSS) but say they’ve been waiting for a social worker to approve additional IHSS hours for more than six months.