Company's reason to refuse return item goes viral
![46c1932f-items_1453128742018-408795.JPG](https://images.foxtv.com/static.ktvu.com/www.ktvu.com/content/uploads/2019/09/764/432/items_1453128742018_731753_ver1.0_640_360.jpg?ve=1&tl=1)
(FOX 26) - Zulily customer Kelly Blue Kinkel shared a story on Facebook about trying to return an un-opened coat to the company.
When she finally realized the customer service representative was totally serious about his response she couldn't help but cry. Check it out: