Southwest gifts 25,000 bonus points in apology for holiday travel disruptions
“We disrupted many of our customers’ travel and holiday plans, and for that, we are truly sorry,” a spokesperson for Southwest told FOX.
“We disrupted many of our customers’ travel and holiday plans, and for that, we are truly sorry,” a spokesperson for Southwest told FOX.
Southwest cancels another 2,300 flights, expects normal operations to resume Friday
Southwest was the only airline unable to recover from storm-related delays that began over the weekend when snow, ice and high winds raked portions of the country.
Southwest was the only airline unable to recover from storm-related delays that began over the weekend when snow, ice and high winds raked portions of the country.
Stranded Southwest passengers exploring alternate travel options
The ripple effect from this week’s slew of canceled Southwest Airlines flights is creating another type of demand – for hotel rooms and rental cars.
The ripple effect from this week’s slew of canceled Southwest Airlines flights is creating another type of demand – for hotel rooms and rental cars.
Southwest Airlines chaos: Police threaten to arrest stranded passengers waiting to rebook canceled flights
Another 2,500 flights are being pulled from arrival and departure boards Wednesday and more are expected throughout the day.
Another 2,500 flights are being pulled from arrival and departure boards Wednesday and more are expected throughout the day.
Conflict between Southwest passengers turns Oakland-bound flight back to Honolulu
An Oakland-bound Southwest flight returned to Honolulu after two passengers were fighting about something.
An Oakland-bound Southwest flight returned to Honolulu after two passengers were fighting about something.
US to require COVID-19 testing for travelers from China
Other countries have taken similar steps in an effort to keep infections from spreading beyond China’s borders.
Other countries have taken similar steps in an effort to keep infections from spreading beyond China’s borders.
Southwest flight cancellations continue to snowball as Congress vows investigation
Transportation Secretary Pete Buttigieg also said his agency would examine Southwest's cancellations and whether the airline was meeting its legal obligations to stranded customers.
Transportation Secretary Pete Buttigieg also said his agency would examine Southwest's cancellations and whether the airline was meeting its legal obligations to stranded customers.
Southwest Flight Cancelations: What you may not know about rebooking flights, lost luggage
The record snowfall caused major headaches for travelers this holiday season as thousands of flights were delayed or canceled across the country. Here's what you need to know from an expert about rebooking flights, getting compensated for missing luggage and more.
The record snowfall caused major headaches for travelers this holiday season as thousands of flights were delayed or canceled across the country. Here's what you need to know from an expert about rebooking flights, getting compensated for missing luggage and more.
Stranded Southwest passengers renting cars, hotels after chaotic cancellations
San Jose’s airport has canceled 78% of its flights this week, making it one of the highest cancelation rates in the country.
San Jose’s airport has canceled 78% of its flights this week, making it one of the highest cancelation rates in the country.
American Airlines says it will cap fares for some cities amid Southwest's high rate of cancelations
"We’re doing our part to help get people where they need to be and we’re putting a cap on fares for select cities," American Airlines said.
"We’re doing our part to help get people where they need to be and we’re putting a cap on fares for select cities," American Airlines said.
Southwest Airlines CEO releases video statement following cancellation of thousands of flights
Southwest Airlines CEO Bob Jordan issued a statement and video after thousands of flights were canceled across the country on Monday and Tuesday.
Southwest Airlines CEO Bob Jordan issued a statement and video after thousands of flights were canceled across the country on Monday and Tuesday.
Flight canceled? Can you get a refund? Here's how to find out if you're owed money
Staying calm and knowing your rights can go a long way if your flight is canceled. Here’s some advice from experts for dealing with a flight cancellation.
Staying calm and knowing your rights can go a long way if your flight is canceled. Here’s some advice from experts for dealing with a flight cancellation.
Southwest Airlines passengers still stranded across the country
Though deadly snow storm Elliot caused flight interruptions on the East Coast this week, passengers say Southwest Airlines blamed technical issues with their operating for recent cancelations.
Though deadly snow storm Elliot caused flight interruptions on the East Coast this week, passengers say Southwest Airlines blamed technical issues with their operating for recent cancelations.
Southwest Airlines criticized by passengers, Transportation Department as flights delayed nationwide
Southwest Airlines canceled 2,886 flights on Monday, or 70% of scheduled flights, amid the winter storm, according to FlightAware.
Southwest Airlines canceled 2,886 flights on Monday, or 70% of scheduled flights, amid the winter storm, according to FlightAware.
Southwest Airlines flight cancellations, system crash
Southwest Airlines experience major cancellations on the day after Christmas.
Southwest Airlines experience major cancellations on the day after Christmas.
Nearly 5,000 US flights canceled on day after Christmas
More than 4,800 flights within, into, or out of the U.S. have been delayed, as of Monday afternoon, according to FlightAware.
More than 4,800 flights within, into, or out of the U.S. have been delayed, as of Monday afternoon, according to FlightAware.
Christmas travel plans dashed for many trying to fly to family and friends
Thousands of flights were canceled amid one of the most treacherous holiday travel seasons the United States has seen in decades, with temperatures plummeting 50 degrees Fahrenheit in some areas and forecasters warning of an impending "bomb cyclone" that could make conditions even worse before Christmas.
Thousands of flights were canceled amid one of the most treacherous holiday travel seasons the United States has seen in decades, with temperatures plummeting 50 degrees Fahrenheit in some areas and forecasters warning of an impending "bomb cyclone" that could make conditions even worse before Christmas.
Deadly Christmas week bomb cyclone unleashes damaging winds and brutally cold temperatures across country
The combination of dangerous driving conditions and frigid temperatures has been blamed for at least 9 deaths across 5 states.
The combination of dangerous driving conditions and frigid temperatures has been blamed for at least 9 deaths across 5 states.
U.S. winter 'bomb cyclone' causes some Bay Area flight delays, cancellations
Early Thursday morning, San Francisco International Airport had 11 canceled flights, Oakland had nine and San Jose had 8, with dozens more delays.
Early Thursday morning, San Francisco International Airport had 11 canceled flights, Oakland had nine and San Jose had 8, with dozens more delays.
Delta Air Lines to offer free Wi-Fi on flights starting in 2023: Report
Delta says it's already testing its 'Wi-Fi infrastructure with various offerings to select routes.'
Delta says it's already testing its 'Wi-Fi infrastructure with various offerings to select routes.'